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Notifications and emails

The emails and notifications OpenAleph sends (account, campaigns, reminders, trainings, goals, time off), in which language, and how links in emails work.

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OpenAleph keeps you informed mainly by email, and on your phone by push notifications from the mobile app. In the web app, short on-screen messages confirm your actions and signal when background tasks are finished. This page gives an overview. Each module's documentation details its own emails.

How you are notified

Channel	Where	What for
Email	Your work mailbox	Account emails (invitation, password), invitations to campaigns, reminders before deadlines, results, requests to approve, comments.
Push notification	Your phone, if you installed the mobile app and allowed notifications	The same key events (for example a new interview to fill in, a reminder, a leave request update). Tapping one opens the related screen in the app. See Mobile app.
On-screen messages	The web app, while you are using it	Confirmation messages after an action, notifications when an export or a document generation is ready, badge notifications in Learn.

Note: the web app has no notification inbox. To see what you have to do, look at Next up! on the home page and the "My..." pages of each module.

Emails you may receive

Your account

Email	When	What to do
👋 Invitation to join [company] in OpenAleph	An admin invites you	Click Log in to OpenAleph and log in with the email address shown in the message.
Your OpenAleph password	You log in for the first time (or click Send it again)	Use the password in the email to log in. You can change it later from your profile.
Reset your password	You clicked Forgot? on the login screen	Click Reset password and choose a new password. If you didn't request it, ignore the email.
Invitation to an Academy space	An organisation invites you as an external learner	Follow the link to activate your access. See Academy.
New team member assigned to you: [name]	You (a manager) were set as someone's manager, by an admin, an import or an HR system sync	Nothing: the person now appears in People › My team. See My team.
Confirmation of your support request	You sent a message with Help & Support	Nothing: the OpenAleph team will reply by email.

Modules

Depending on the modules your company uses and your role in each item, you may receive:

Module	Typical emails
Interviews	Invitation to fill in an interview (as interviewee or interviewer), reminders, invitation to a cross review, notice that the other party has submitted, interview completed, co-pilot added to a campaign.
Feedback	Campaign launched, invitation to choose your reviewers, request to give feedback, reminders, notice when a reviewer has submitted (for the reviewee and the person in charge).
Surveys	Invitation to answer a team survey, reminders, new comments.
Skills	Invitation to review, reminders and deadline reminders, co-pilot invitation, notice to the person responsible when a review is submitted.
Goals	New goal assigned to you, goal achieved, goal deleted.
OKR	You were assigned an objective or a key result, progress updates, objective or plan finished, archived or deleted.
Learn	Invitation to a training, reminders, training updated, new comment or reply on a module, face-to-face evaluation results, certificate issued, co-author or co-pilot added.
Work Time	New absence request (for the approver), request approved or refused, absence imposed by a manager or admin, request cancelled, leave balance adjusted.

Emails are sent from OpenAleph with the note "Do not reply to this mail". Replying doesn't reach anyone: use the link in the email or contact your admin.

Language of emails

Emails are sent in your OpenAleph language (English or French), not the sender's. To change it, change your interface language on your profile. See Profile and preferences.

Links in emails

The buttons in OpenAleph emails take you directly to the right page (for example the interview to fill in):

On a computer, the link opens the page in the web app. If you are not logged in, you log in first and then land on the page.
On a phone, a page titled "OpenAleph" offers to open the mobile app (Ouvrir l’application), to download it from the App Store or Google Play, or to continue in the browser (Continuer dans le navigateur). If the app is installed, it opens on the matching screen.

Can I turn emails off?

There is no personal setting to unsubscribe from OpenAleph emails. They are tied to tasks you are involved in (for example an interview you must fill in). If you receive emails you think you shouldn't, contact the campaign's creator or your admin. On your phone, you can turn push notifications off in your phone's settings for the OpenAleph app.

Common questions

I didn't receive the invitation to a campaign.

Check your spam folder. Then check the home page (Next up!) or the module's "My..." page: the task is there even if the email was missed. Emails are only sent when the campaign is launched, so a scheduled campaign won't notify you before its start date.

Our team answers every question. Tell us what you are trying to do and we'll walk you through it. Contact support